Q&A

Most frequent questions and answers

You can make a wishlist by clicking on the items you love. From there, we’ll create a proposal based on availability. Or you could just shoot us an email and we’ll help you choose the best items for your vision. 

Yes, we require a 50% non-refundable deposit along with a signed agreement and credit card on file in order to reserve rental items for your event date. This is a confirmation for Lucy & Claude to reserve your chosen pieces for your selected dates. Two weeks before your event, the remaining balance must be paid. Then we will being the process of planning and arranging delivery times with you.

Items are priced individually, giving you the opportunity to mix and match all of your favorite pieces! Prices of each item page the Collections page. Please note: State law requires us to charge sales tax on any items picked up at our location or delivered in the state of Virginia. If you are tax-exempt and provide us with your tax-exempt certificate prior to confirming your order, we can remove that line item from your proposal.

Delivery costs vary and depend on the size of the order, location, delivery/pick up times, and any additional services required. We specialize in Bedford, Roanoke, Lynchburg, VA and surrounding areas, but may be able to accommodate further distances as well. Orders are delivered to a designated area of the venue determined prior to delivery, and picked up in the same location (unless set up/take down is requested). Deliveries that require moving furniture up flights of stairs will incur extra charges. 

Yes, our items can be picked up and transported if you have the appropriate vehicle. Please note, rules do apply on care of our vintage items. 

Our standard rental period is 48 hours. However, we can be flexible, and we’ll work with you and your venue to find a time that works for everyone.

We understand things come up making you unable to follow through with your rental contract. We honor full refunds of the final payment if you decide to cancel at least 60 days before your event. If within 60-30 days, we retain 50% of the final payment amount. If 29 days until the event, we retain the full amount. 

It is the responsibility of the client renting our pieces to ensure that they are kept indoors in a dry and secure location before and after use at the event. We want you to have a backup for an outdoor ceremony, reception and/or event. Backup rain plan must be established prior to the date of the event. Our items are not allowed in inclement weather.

We love to hunt for treasures! If you’re looking for something we don’t have, please ask-we may have it in our warehouse, or we may be able to find it for you! We will need as much time as possible to source a vintage piece, so please let us know what you’re looking for as soon as possible. 

We love styled shoots and collaborating with other vendors.  To make sure we are the right fit, please fill out this form with all the details, including: location, all vendors involved, and a list of items you are interested in using.

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